Training Centre Management System

Summary

Nixfon produced a user-friendly software system for Bosch’s Automotive Aftermarket training centre to manage its practical training programs.

The Client

Robert Bosch is a global leader in the manufacture and supply of auto parts. The Automotive Aftermarket training centre provides hands-on technical training to Bosch’s dealer network throughout the ASEAN region.

The Business Need

The client had an urgent need to convert its manual training centre management into a systems-based management style. Robert Bosch needed a web-based system which was accessible throughout the ASEAN region.

The system was to store course details and training schedules. It was also important that participant and trainer details were also captured in a centralized system.

Robert Bosch also needed graphical reports that provided clear, concise information on training trends, training budget usage and much more.

The Key Challenges

The key challenges were as follows:

• Multiple location were to be managed from a central location
• To create a unique scheduling system that is based on customer’s requirements and constraints.
• To have a smart knowledgebase built into the system to incorporate latest training materials and manuals.
• A flexible system that allows users to change non-critical parameters in the system without reprogramming by the system developers.
• System should be rigid enough to handle multiple access and entries from users around the world.

The Nixfon Solution

Firstly, Nixfon sat down with the representatives from Robert Bosch and identified the key features of the system.

Next, the team at Nixfon decided on the platform for the system. They decided to use the .NET platform to allow easy rollout throughout the region. The flexibility within .NET also allowed for the creation of an easy-to-use system to manage all the components of the training centre.

Then, a pilot rollout was carried out in Malaysia. Finally, when the system was stable, it was implemented throughout the region.

Value Delivered

The solution helped the training centre administrators manage their work and training more effectively.

The system also was built to allow authorized external users (such as trainers and participants) to access certain areas to view and complete feedback forms.
The reports also helped the managers get a clear picture of the number of training days completed, the usage of the training budget and the participant training history.